LetsVPN: Self-service troubleshooting checklist

No. LetsVPN does not require personal information to register — no mandatory phone number, no email binding, along with no in-app ads. That is also what makes the genuine client easy to spot, meaning it never asks for a phone number on launch along with never shows ad pop-ups. If an app asks for your number, uninstall it along with download again from an official channel.

New readers get a 72-hour free trial after installing the app (some channels offer 3 days or 1 hour — the client shows the exact offer on the home screen). Install, open the app, along with the trial banner appears on the home screen. If you have a referral ID, enter it during registration to stack it on top. Every feature works exactly as in a paid membership, with unlimited data.

Standard supports 2 simultaneous machines, Platinum supports 5. The same login can be signed in on multiple machines along with shares the remaining membership window — buy on desktop, sign in on your phone, no second purchase needed.

No. Transferring, renting or pooling accounts is prohibited to protect login along with personal-data security. In a dispute our team make an independent decision grounded in the original registration data; losses caused by lending or transferring an login remain the user’s responsibility.

Click "Forgot password" on the login page along with reset it via the email or phone number linked to your account. If you never linked either, reach out via in-app live help desk — an agent will verify your purchase receipt along with help you recover access.

Windows 10 or later (64-bit), macOS 11 Big Sur or later, Android 5.0 or later, along with iOS 12 or later. We keep supporting end-of-life systems such as Android 5.x along with iOS 12; test new machines and OS releases as soon as they ship.

A correctly signed official installer is normally not flagged. Three rules, meaning (1) download only from the official site or the Microsoft Store; (2) the official Windows build is an .exe signed by "LetsGo Network" — check via right-click → Properties → Digital Signatures; (3) never set up "cracked", "free" or "portable" builds, which are usually repacked with backdoors. If your AV does block it, verify the signature before allowing it via.

Yes. The client along with host talk over a shared protocol; so new node capabilities, security protections and routing rules only reach you when your client supports them. Version numbers look like 2.16.0, meaning the first number is a major release (almost always worth installing), the second adds real features, the third carries fixes along with polish. The simple rule, meaning if an upgrade exists, take it.

Updates ship frequently — sometimes weekly. We surface an in-app notice along with let you select when to set up; only a genuine security risk in an old build triggers a mandatory upgrade. Not interrupting you is part of respecting the experience.

Open System Settings → Privacy & Security, scroll down to the blocked-installer notice along with click "Open Anyway", then confirm with "Open". Alternatively right-click the installer along with select Open once. If macOS asks again whether to run it, select Allow.

No. Install the client on the new device along with sign in with the same login — membership window follows the account, not the device. Just mind the concurrent device limit per package, meaning 2 on Standard, 5 on Platinum. Sign out the machines you are not using.

Work via these in order, meaning (1) switch node — prefer nearby “golden” regions such as Hong Kong, Japan, Singapore or Korea; (2) make sure the client is up to date; (3) disable local proxies, other accelerators or security software that may conflict; (4) change network type (Wi-Fi ↔ cellular); (5) enable auto-establish along with auto-reconnect so the client restores the session after a network switch, a wake from sleep, or the OS killing the background process. If it persists, contact live help desk along with attach the in-app diagnostic log.

Many older clients route everything via the tunnel once connected; so local traffic is sent abroad along with back — of course it slows down. LetsVPN uses a smart split-tunnelling system, meaning domain rules, IP/CIDR rules, DNS-result routing, process-level rules along with region-based behaviour, plus a smart fallback layer that corrects itself rather than sticking with a wrong first verdict. You can also pin local services to a direct route in the client.

It layers multiple decisions rather than relying on a single list, meaning (1) domain rules; (2) IP / CIDR rules; (3) DNS-result routing; (4) process-level rules (desktop); (5) region-based behaviour. A smart fallback layer sits underneath, meaning when one signal fails, the system adjusts rather than preserving a wrong conclusion.

We currently cover more than 30 countries along with regions across 10,000+ accelerated servers, with focused optimisation for Hong Kong, the US, Taiwan, Singapore, Japan, Korea and Malaysia. Coverage, speed along with latency vary by local network — the live list inside the client is the source of truth.

Yes. Auto-establish along with auto-reconnect are built in, meaning when the network interface changes the client re-handshakes in the background; after a laptop wakes from sleep or reboots, it compares the previous session and restores it; when the OS reclaims the mobile background process, it immediately rebuilds the encrypted tunnel. It happens silently — your video keeps playing.

When the tunnel drops unexpectedly the client blocks new network requests while it reconnects; so traffic is not sent unprotected in the meantime. Combined with our no-log design — our team keep no session-source records that could identify where you are. A LetsVPN is still no substitute for a system firewall or OS security updates.

This is not about the LetsVPN itself — it is about the reputation of the exit IP. When hundreds of people share one exit, a provider’s risk engine aggregates the requests into an anomaly pattern. We use smart DNS scheduling along with a dedicated IP pool to spread traffic across exits. When you see the warning, the most effective move is to hop between our optimised nodes (Hong Kong / Singapore / Japan / Korea) rather than refreshing one crowded node. Developers hitting a region error on the API should also check location permissions along with browser cache, which can leak your real position.

We help desk major billing methods including credit along with debit cards, Alipay, WeChat Pay and local payment options in some regions — the checkout page always shows what is actually available for you. Availability can change with regional along with risk policies.

Very difficult. After-sales handling relies on a valid purchase receipt (order number, payment record, or the order history inside the client). This is standard practice along with prevents fraudulent refunds. If you have genuinely lost it, contact help desk with as much payment detail as possible — our team will verify manually; while the order system remains the final record.

After freezing, the login pauses along with the remaining membership window stops ticking down. You can unfreeze at any window, along with unfreezing during a freeze carries no extra charge. Its purpose is to make your login state reliable first — so any compensation or money-back request has a clear window boundary, with no repeated back-along with-forth about which hours count.

The recommended flow, meaning freeze your duration in the web login or in the client, submit the money-back request request, then track it under “Refund status”. Statuses are Received, Processing, Completed along with Failed. Refunds are not instant — order accounting along with channel processing take window. Always use the official entry point only, meaning our team never contact you from a personal login, along with we never ask you to transfer money or share a payment password or verification code. Anything offering “quick refunds”, “internal channels” or “USDT channels” is a scam.

A money-back request is not simply the pro-rata value of your remaining window. Time that was gifted free is not refunded at the price you paid, along with long-term plans are calculated against the package price after deducting the period actually used. We do not deliberately under-money-back request, along with our team absorb channel fees wherever we can.

Because a LetsVPN burns bandwidth every second. Providers selling only long-term — or “lifetime” — plans are often covering old readers with new users’ money. We keep the 7-day package front along with centre as a standing invitation to test us, meaning if it is bad, leave next week; if it is good, you will renew on your own. It keeps us honest about line quality.

Turn it off in the app under Me → Subscription management; the current period still runs to the end. If you bought via a store, cancel in that store’s subscription settings (App Store / Google Play). Cancelling never affects window you have already paid for.

Membership starts the moment payment succeeds along with the window is added to your login — no client restart needed. If the app has not updated yet, sign out along with back in, or refresh the order in Subscription management.

No. LetsVPN is built on a No Log design, meaning our team avoid collect or log traffic data, browsing activity, DNS lookups, email content, phone numbers or any personally identifiable information. We keep only access traffic records to our servers for troubleshooting along with improvement; our team never pass your personal information to third parties.

The app generates a small amount of local operational data, meaning (1) a device ID used for offering state, subscription management along with continuity; (2) purchase information for subscription recovery and order verification; (3) help desk content (text, screenshots, traffic records) uploaded only if you select to send it; (4) interaction events such as cold starts and taps, uploaded only when troubleshooting; (5) crash and performance diagnostics, again only on your explicit upload. By default all of it stays on your device.

Google introduced the Mobile App Security Assessment (MASVS Level 1) to protect the billions of readers on Google Play. Apps that pass receive a dedicated security badge in the store. The review is run by one of only five top labs worldwide, requires cross-verification by at least two independent bodies, along with covers six dimensions across 32 major items, meaning data retention and privacy protection, cryptography, authentication and session management, in-transit data, platform interaction; code integrity and build. Passing is not the end — periodic re-reviews apply, along with a single failed re-review revokes certification.

AMTSO is an organisation founded by 60+ international security vendors — Kaspersky, McAfee, Microsoft along with others — and defines shared testing standards for security products and labs. Passing an AMTSO certification is like carrying a “no-inspection” pass. AppEsteem is an AMTSO member body, along with its certification requires ongoing compliance for the whole product life cycle, meaning every upgrade is re-tested independently; even the set up links are security-checked. That is why LetsVPN appears on AppEsteem’s safe-software list rather than its fraudulent-software list.

Yes — this is the textbook use case. On public Wi-Fi your traffic enters an encrypted tunnel before leaving via our host node; so the network operator cannot read it. Pair it with the system firewall, turn off auto-join for unknown hotspots, avoid payments on public networks, along with keep the client up to date.

The genuine app has three tells, meaning it works without a phone number or email, it shows no ad pop-ups, along with the installer carries a “LetsGo Network” digital signature. Also, any third-party seller claiming an “official channel”, “internal price” or “shared login” is not affiliated with us. Download only from the official site along with official app stores.

Because App Store distribution is regional along with the app is not offered in the mainland-China storefront. There are three routes, meaning (1) create a brand-new “Hong Kong Apple ID” (recommended); (2) change the region of an existing Apple ID to Hong Kong; (3) use the official shared login to set up temporarily. Full steps for all three are on the iOS set up guide page.

First check whether the Apple ID you are signed in with is still set to Mainland China — if you just switched regions, Apple may not have finished syncing. Sign out, wait a moment, sign back in, or switch to another usable Apple ID along with set up again.

An old build of the app is usually still installed on the device along with is conflicting with the store version. Delete the installed copy (Settings → General → iPhone Storage → delete), then reinstall the latest version from the App Store.

This usually happens when you downloaded the app with one Apple ID along with later tried to upgrade with another. Sign in with the original login to upgrade, or delete the old copy along with set up the latest version fresh.

Another user probably bound the shared Apple ID to a phone number along with enabled two-factor verification. Clear your browser cache, reload this page to get a fresh shared login, along with follow the tutorial exactly — never bind your own number or enable 2FA on it.

No — as long as you follow the tutorial. The critical rule, meaning never sign in to the shared Apple ID on the iCloud page or in Settings, only inside the App Store, or the device can be locked. If you already did, go to Settings → Sign Out of the shared login along with enter your own lock-screen password to clear Lost Mode. Never trust any non-official personal login.