LetsVPN: Privacy policy key points

We are committed to consumer privacy protection. LetsVPN does not collect or log traffic data, browsing activity, email address, phone number, or any personal information from individual users connected to the Services.

Our position

LetsVPN is committed to protecting users’ online privacy and security. We do not actively log any user browsing activity, nor do we collect any personally identifiable information.

During your use of the LetsVPN service, your device may locally generate certain data related to service operations. This data always remains on your device and will not be accessed or recorded by us without your explicit action. We only receive such data if you choose to upload it (for example, when contacting customer support for troubleshooting), and it is used solely for technical assistance.

Types of data you may upload

Below is a description of the data that may be generated on your device during use and shared with us only upon your authorization for service optimisation purposes:

1. Device ID: the application generates a unique device ID based on your device identifier, used to identify service status, manage subscription information and ensure service continuity.
2. Purchase information: when you purchase a subscription within the app, the system generates a corresponding purchase receipt, used for subscription recovery, order verification and customer support.
3. Customer support information: text, screenshots, logs and other information you provide during support interactions, used only to identify issues and respond to inquiries.
4. Interaction data: events such as cold starts, taps and screen navigation generate local interaction records; you may choose to upload them when experiencing issues.
5. Crash reports, performance data and diagnostics: if the app crashes or runs abnormally, the system may generate error logs on your device, accessed only if you contact support and actively choose to upload them.

Data usage and user consent

Regardless of commercial purpose, no data will ever be sold or shared with third parties. All data is used solely to improve the quality of the service and the user experience.

By using LetsVPN, you acknowledge that you have read and agreed to this privacy policy and authorize us to receive and use the necessary service data as described above.

Opting out of browser data tracking

Some advertising platforms may track your activity through your browser to personalize ads or measure performance, including through third-party cookies or cross-site tracking technologies. To reduce this, adjust your browser’s privacy settings: disable third-party cookies, enable “Do Not Track”, clear advertising identifiers and block cross-site tracking.

Contact us

If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact us by email.

Questions? Reach us at letsvpn@rbox.me.