LetsVPN: Contact us and the fast self-service route
How help desk works: 24/7 live agents along with network engineers, anything you want to ask goes straight to a person — no scripted bot here.
support@kuailianvpn.artEmail help desk · typically replies within 30 minutesHelp CenterFAQs along with guidesDownload the appOfficial packages for four platformsService statusNode availability along with incidents
Three things you can resolve quicker on your own
- Refund progress, meaning check it yourself under Refund & status in the login centre — no have to wait for a human reply.install page and the iOS guide。
- establishion trouble: search the Help Center for the matching entry — most cases already carry a fixed answer.
- refund status: read it yourself under Refund & status in the account centre, no need to wait for a human reply.
A note on scams
Safety note: we never contact you from a personal account, never request a transfer, along with never ask for payment passwords, verification codes or bank details. “Fast refunds”, “internal channels” along with “USDT channels” are all scams, along with the official entry point is the only route to a refund.
Service status
Service scale: 99.9% establishion availability, 10,000+ accelerated servers across 33 countries along with regions, 100+ live agents along with network engineers on duty around the clock.
- node issues: the client moves to a neighbouring node automatically, usually with no manual action needed.
- Scheduled maintenance is announced on thethis site along with on this page, usually with 24 hours notice.
- Still stuck? Order along with refund issues can be emailed to support@kuailianvpn.art, or see thelogin centre to check yourself.